Knowledge Base

To reinstall or move an existing CLIENT to another machine

There are two ways you can do this.

1) This is probably the easiest way. First stop the existing client application on the original machine. Install the client software on the new machine.

** DO NOT select NEW REGISTRATION and proceed to register this client as a new user/ ALSO NEVER re-register with same username/password.

After installing the client software on the new machine, when prompted for NEW REGISTRATION or DISASTER RECOVERY - simply Close (Exit) the Client application. Copy over the catalog file (backup.mdb) file from the original computer (under \Program Files\backup folder) to the new machine replacing the fresh catalog.

Restart the client application.

You can now continue to run backups from this machine.

Uninstall the Remote Backup application from the old machine using Add/Remove Programs.

If Reinstalling on the same machine:

First save a copy of the backup.mdb file to an alternate location. Uninstall and reinstall the client software. After reinstall, when prompted for NEW REGISTRATION or DISASTER RECOVERY, close the client and copy back the saved backup.mdb file in \program files\remote backup folder. Restart the client.


2) Instead of copying over the catalog file (backup.mdb) from the old to new machine - you can alternatively do a DISASTER RECOVERY after installing a fresh client on the new system.
You can perform the DR operation using the original client's Key Disk/File or Key information.

* NEVER REINSTALL AN EXISTING COMPUTER AND SELECT TO DO NEW REGISTRATION - ALWAYS CHOOSE ONE OF THE ABOVE TWO METHODS TO MOVE THE CATALOG OR RETRIEVE THE ORIGINAL CLIENT CATALOG FILE ACROSS TO THE NEW INSTALLATION.